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App hangs on the loading screen for minutes (iOS)

Bugs

After confirming an annual purchase, the app stopped opening - the loading screen stayed up for as long as six minutes, repeatedly, roughly twenty times in a row. Force-closing the app and restarting the phone made no difference. When it did eventually open, making edits and then closing it brought the hang straight back.

The strongest clue is the timing: it began the moment the subscription activated, and stopped completely once the subscription was cancelled the following day. It has not recurred since.

Also reported alongside this: the app freezing after each addition to a sublist.

iOS, signed in with Apple. Reported August 2026.

Status: Completed2 comments

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Comments2

  • Hamish Johnson

    Team•

    Aug 17

    Update, and a correction to my earlier note: this isn't fully fixed. One specific cause of it was found and fixed, which is why some people stopped seeing it. But the app is still getting stuck on the loading screen for others on the current version, including a fresh report today, so I'm reopening this and digging into the remaining cause. The good news is the app now reports where it gets stuck, which it didn't before - so I have far more to go on this time. Sorry for calling it done too early.

  • Hamish Johnson

    Team•

    Aug 10

    Fixed. The cause was in the app's start-up: while a subscription was active, one of the checks the app runs on launch could fail and leave it stuck on the loading screen - which is why the freezing started at purchase and stopped at cancellation for the person who reported this. The fix is live now on the web version and on Android. The iPhone update is with Apple for review and will follow shortly.